Contact support

Our support team is happy to help you with questions or problems.

Before contacting us

Self-help resources

You can solve many questions yourself:

Search the Help Center: Use search
Check FAQ: Frequently asked questions with solutions
Browse category: Relevant articles in the categories

Common topics

Problem	Help article
Login does not work	Solve login problems
Video does not load	Video does not load
No certificate	Certificate not received
Course not visible	Course not visible

Support contact

Email support

Email: [email protected]

What you should include:

Your name and email address
Name of your company
Description of the problem
Screenshots (if relevant)
Steps to reproduce the problem

Company administrator

For many questions, your administrator can help faster:

Course assignments
Group membership
User settings
Company-specific questions

How to write a good support request

Helpful information

The more details you provide, the faster we can help:

Subject: [Brief description of the problem]

Hello support team,

[Description of the problem]

Steps to reproduce:
1. [First step]
2. [Second step]
3. [What happens next]

Expected behavior:
[What should happen?]

Technical details:
- Browser: [e.g. Chrome 120]
- Operating system: [e.g. Windows 11]
- Device: [Desktop/Tablet/Smartphone]

Kind regards,
[Your name]
[Your email]
[Your company]

Add screenshots

How to create a screenshot:

System	Shortcut
Windows	Windows + Shift + S
Mac	Cmd + Shift + 4
Chrome	F12, then device icon

Response times

Typical processing times

Request type	Response time
Critical problems	Within a few hours
Normal requests	1-2 business days
Feature requests	Reviewed and planned

Note: Response times may vary during high volume.

Emergency situations

What counts as an emergency?

Complete system outage (nobody can log in)
Security incident (suspicious activity, data leak)
Critical data loss

In emergencies

Email with “URGENT” in the subject
Clear description of the scope (how many users are affected?)
Provide a phone number for callback (if possible)

Follow up

No reply received?

If you have not received a reply after 2-3 business days:

Check your spam folder
Send a follow-up email
Refer to your original request

Support feedback

After your problem is solved:

Let us know whether the solution helped
Give feedback on the support experience
Your feedback helps us improve