Email notifications

Email notifications

Configure which automatic email notifications are sent to your employees.

Open settings

1. Go to Admin > Settings
2. Select “Email” or “Notifications”

Available notifications

For learners

Notification	Trigger	Description
Welcome	After registration	Welcome email for new users
Course assigned	When a course is assigned	Information about the newly assigned course
Course completed	At 100% progress	Confirmation of course completion
Certificate received	When a certificate is created	Link to download the certificate
Reminder	After X days of inactivity	Reminder about open courses

For administrators/managers

Notification	Trigger	Description
New completion	On course completion	Information when an employee completes a course
Weekly report	Every Monday	Summary of the week

Enable/disable notifications

How to change the settings

1. Find the desired notification
2. Click the toggle switch
3. On = notification active
4. Off = notification disabled
5. Click “Save”

Sender settings

Sender name and email

Configure who the emails appear to come from:

Setting	Example
Sender name	”LernCampus24” or “Company GmbH Training”
Sender email	[email protected]

Note: The sender email is often predefined by the system.

Email templates

Customizable texts

For some emails, you can customize the text:

1. Click “Edit template” for the notification
2. Adjust the text
3. Use placeholders such as {Benutzername} or {Kursname}
4. Click “Save”

Available placeholders

Placeholder	Replaced with
{Benutzername}	User name
{Email}	Email address
{Kursname}	Course name
{Firmenname}	Name of your company
{Link}	Link to the platform

Email reminders

Automatic reminders

Configure reminders for inactive users:

1. Enable “Reminders”
2. Set the period (for example, after 7 days of inactivity)
3. Optional: repeat reminders (for example, weekly)

Reminder options

Option	Description
First reminder	After X days without activity
Repeat	Remind again every X days
Maximum	Maximum number of reminders

Send test email

Before enabling

1. Click “Send test email”
2. An email is sent to your address
3. Check content and formatting
4. Only then enable it for everyone

Delivery issues

Emails do not arrive

If users do not receive emails:

1. Have them check the spam folder
2. Check the email address for typos
3. Whitelist: Ask IT to approve the sender
4. Settings: Is the notification enabled?

Common causes

Problem	Solution
Email in spam	Add sender to whitelist
Email address incorrect	Correct user data
Notification disabled	Enable it in settings