Solve login problems

Solve login problems

Here you will find solutions for the most common login problems.

”Wrong password”

Causes and solutions

Cause	Solution
Typing error	Enter the password slowly again
Caps Lock	Check and disable it
Wrong keyboard layout	Switch to your expected layout
Forgot password	Reset password

Reset password

1. Click “Forgot password?”
2. Enter your email address
3. Check your inbox (including spam)
4. Click the link in the email
5. Set a new password

”User not found”

Possible causes

• Typing error in the email address
• No account exists
• Different email used during registration

Solutions

1. Check email: Carefully verify the spelling
2. Try other addresses: Personal email? Company email?
3. Ask administrator: Were you invited?
4. Register again: If self-registration is possible

”Account locked” or “Deactivated”

Why can this happen?

• Too many failed login attempts
• Account was deactivated by the administrator
• Security lock after suspicious activity

What to do?

1. Wait: Sometimes the lock is lifted after a few minutes
2. Contact administrator: To have the lock removed
3. Reset password: If there were too many failed attempts

”Email not verified”

Problem

You registered, but have not confirmed your email yet.

Solution

1. Check your email inbox (including spam)
2. Click the verification link
3. If there is no email: click “Send again”

Page does not load / error

Fix browser problems

1. Reload page: F5 or Ctrl+R
2. Clear cache: Ctrl+Shift+Delete
3. Try another browser: Chrome, Firefox, Edge
4. Check cookies: Allowed for this site?
5. Incognito mode: Test without extensions

Typical solutions

Problem	Solution
Blank page	Clear cache, reload
Endless loading	Check internet connection
Error message	Take screenshot, contact support

Magic link does not work

Common causes

• Link expired (valid for 5 minutes)
• Link already used (one-time use)
• Email program modified the link

Solutions

1. Request a new link
2. Copy the full link instead of only clicking it
3. Test a different browser
4. Try the normal login with password

Still having problems?

Contact support

If no solution works:

1. Write down exactly what happens
2. Take a screenshot of the error message
3. Contact support

Helpful information for support

• Browser and version (for example Chrome 120)
• Operating system (for example Windows 11, macOS)
• Error message (exact text or screenshot)
• Steps that lead to the problem