Course not visible
Why you may not see a course and how to get access
Course not visible?
Are you looking for a specific course but cannot find it? Here are the possible causes and solutions.
Common causes
1. Course not assigned
The most common cause: The course has not been assigned to you.
In LernCampus24, courses are assigned through groups, not directly to individual users.
Solution:
- Ask your administrator
- Ask to be added to the appropriate group
2. Filters active
Symptom: The course exists, but it is hidden by filters.
Check:
- Go to “Courses”
- Check the active filters (status, category)
- Select “All courses” or “All”
3. Course is in draft
Symptom: The administrator can see the course, but you cannot.
Cause: The course has not yet been published (status: draft).
Solution:
- Wait until the administrator publishes the course
- Ask for the expected publication date
4. Course was removed
Symptom: The course was visible before, but no longer is.
Possible causes:
- Course was deleted
- Course was withdrawn (set back to draft)
- Your group membership changed
Solution: Contact your administrator
Search does not work
Course not found through search
- Check the spelling of the course name
- Try partial terms or keywords
- Search for the instructor name or topic
Alternative: browse categories
If search does not help:
- Browse the categories manually
- Ask colleagues for the exact course name
A course was announced to me, but I cannot see it
Possible reasons
| Situation | Explanation |
|---|---|
| ”Coming soon” | Course is still being created |
| Email received, course missing | Assignment is not active yet |
| Colleagues can see it | You are not in the same group |
What to do?
- Refresh the page (F5)
- Log out and log back in
- Contact administrator
Request access to a course
How to proceed
- Note the course name: Which course do you need?
- Reason: Why do you need this course?
- Contact administrator: By email or internal system
- Be patient: Assignment can take some time
Example message
“Hello,
I need access to the course ‘Data Protection Basics’ to complete the annual mandatory training.
Could you please add me to the appropriate group?
Thank you!”
Technical problems
Cache problems
If the course was recently assigned:
- Clear browser cache (Ctrl+Shift+Delete)
- Reload the page (F5)
- Test a different browser
Known delays
- After group assignment: Can take a few minutes
- After course publication: Refreshing may be required
- With large groups: The system needs time for all assignments
Still having problems?
Contact the administrator with the following information:
- Course name: The one you are looking for
- Your email: For identification
- Screenshot: Of your course overview
- Time: When expected? When last checked?